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Cloud & API Engineering
Gmail Integration & Support Portal
Centralized customer communication and automated activity tracking interface.
Role
Full Stack Developer
Organization
The Visamtion
Timeline
2023 — 2024
Governance
HEC Compliant
The Challenge
Managing Gmail API rate-limits, asynchronous webhooks vs polling synchronization, and secure storage of refresh tokens across team members without exposure.
The Solution
Built a unified message threading dashboard, automated email categorization, internal note collaboration, and SLA turnaround tracking.
The Architectural Approach
Engineering Impact
Reduced average ticket response latency by 60% and established full audit visibility into customer communications.